{"id":10008,"date":"2020-05-28T08:05:30","date_gmt":"2020-05-28T11:05:30","guid":{"rendered":"https:\/\/febract.org.br\/portal\/?page_id=10008"},"modified":"2021-09-08T14:23:07","modified_gmt":"2021-09-08T17:23:07","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/febract.org.br\/portal\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n\n<h1 class=\"wp-block-heading\">Formul\u00e1rio de Ouvidoria FEBRACT<\/h1>\n\n\n<hr \/>\n<p>A ouvidoria \u00e9 um espa\u00e7o para realizar elogios e sugest\u00f5es, bem como atua na defesa dos direitos e interesses dos usu\u00e1rios.<\/p>\n<p>Visa garantir efici\u00eancia e crescente compromisso com a assist\u00eancia prestada, al\u00e9m de ampliar o espa\u00e7o participativo do usu\u00e1rio nos processos de organiza\u00e7\u00e3o do trabalho Institucional.<\/p>\n<p>Todas as manifesta\u00e7\u00f5es s\u00e3o analisadas e documentadas diariamente. Quanto pertinentes, s\u00e3o discutidas com a equipe (Diretoria Geral, Gerentes, Coordenadores e colaboradores das \u00e1reas envolvidas) para propor a\u00e7\u00f5es e mudan\u00e7as gerenciais, buscando a solu\u00e7\u00e3o do problema.<\/p>\n<p>O tempo de resposta para as manifesta\u00e7\u00f5es enviadas \u00e9 de at\u00e9 15 dias.<\/p>\n<p>Para saber o andamento de uma manifesta\u00e7\u00e3o j\u00e1 aberta, entre em contato pelo e-mail <strong>ouvidoria@febract.org.br<\/strong>, informando o c\u00f3digo da sua manifesta\u00e7\u00e3o.<\/p>\n<p>\u00a0<\/p>\n<p>Envie aqui sua mensagem para a <span style=\"color: #0000ff;\"><strong>OUVIDORIA FEBRACT<\/strong><\/span>.<\/p>\n<hr \/>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f10007-o1\" lang=\"pt-BR\" dir=\"ltr\">\n<div class=\"screen-reader-response\" role=\"alert\" aria-live=\"polite\"><\/div>\n<form action=\"\/portal\/wp-json\/wp\/v2\/pages\/10008#wpcf7-f10007-o1\" method=\"post\" class=\"wpcf7-form init\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"10007\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10007-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Seu nome (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Seu e-mail (obrigat\u00f3rio)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Assunto<br \/>\n    <span class=\"wpcf7-form-control-wrap your-subject\"><input type=\"text\" name=\"your-subject\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Sua mensagem<br \/>\n    <span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span> <\/label><\/p>\n<p><label> Se desejar, anexe um documento<br \/>\n    <span class=\"wpcf7-form-control-wrap file-431\"><input type=\"file\" name=\"file-431\" size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.ppt,.pptx,.odt,.avi,.ogg,.m4a,.mov,.mp3,.mp4,.mpg,.wav,.wmv\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><input type=\"submit\" value=\"Enviar\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" role=\"alert\" aria-hidden=\"true\"><\/div><\/form><\/div>\n\n\n<p> Confira abaixo os <strong>Relat\u00f3rios Estat\u00edsticos e Atendimentos<\/strong> realizamos por nossa Ouvidoria nos per\u00edodos descritos.<\/p>\n\n\n\n<p>\u2022 <a href=\"https:\/\/febract.org.br\/portal\/wp-content\/uploads\/2021\/09\/Relat%C3%B3rio-de-Manifesta%C3%A7%C3%A3o-Ouvidoria.docx-1.pdf\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">Janeiro de 2021 &#8211; Junho de 2021<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Formul\u00e1rio de Ouvidoria FEBRACT A ouvidoria \u00e9 um espa\u00e7o para realizar elogios e sugest\u00f5es, bem como atua na defesa dos direitos e interesses dos usu\u00e1rios. Visa garantir efici\u00eancia e crescente compromisso com a assist\u00eancia prestada, al\u00e9m de ampliar o espa\u00e7o participativo do usu\u00e1rio nos processos de organiza\u00e7\u00e3o do trabalho Institucional. Todas as manifesta\u00e7\u00f5es s\u00e3o analisadas [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10008","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria - FEBRACT<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/febract.org.br\/portal\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - FEBRACT\" \/>\n<meta property=\"og:description\" content=\"Formul\u00e1rio de Ouvidoria FEBRACT A ouvidoria \u00e9 um espa\u00e7o para realizar elogios e sugest\u00f5es, bem como atua na defesa dos direitos e interesses dos usu\u00e1rios. Visa garantir efici\u00eancia e crescente compromisso com a assist\u00eancia prestada, al\u00e9m de ampliar o espa\u00e7o participativo do usu\u00e1rio nos processos de organiza\u00e7\u00e3o do trabalho Institucional. 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A FEBRACT fundada em 1990, \\u00e9 uma associa\\u00e7\\u00e3o sem fins lucrativos, que tem como Objetivo a realiza\\u00e7\\u00e3o de cursos para quem atua com preven\\u00e7\\u00e3o ao uso de drogas\",\"publisher\":{\"@id\":\"https:\/\/febract.org.br\/portal\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/febract.org.br\/portal\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/febract.org.br\/portal\/ouvidoria\/#webpage\",\"url\":\"https:\/\/febract.org.br\/portal\/ouvidoria\/\",\"name\":\"Ouvidoria - FEBRACT\",\"isPartOf\":{\"@id\":\"https:\/\/febract.org.br\/portal\/#website\"},\"datePublished\":\"2020-05-28T11:05:30+00:00\",\"dateModified\":\"2021-09-08T17:23:07+00:00\",\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/febract.org.br\/portal\/ouvidoria\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/pages\/10008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/comments?post=10008"}],"version-history":[{"count":5,"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/pages\/10008\/revisions"}],"predecessor-version":[{"id":11317,"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/pages\/10008\/revisions\/11317"}],"wp:attachment":[{"href":"https:\/\/febract.org.br\/portal\/wp-json\/wp\/v2\/media?parent=10008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}